Customer Service Assistant
Assist customers to do business with an organisation by acting as a point of contact.
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Customer Service Assistant?
- How to become a Customer Service Assistant
- Latest Customer Service Assistant jobs
- Top skills and experience for Customer Service Assistants
- Is Customer Service Assistant the right role for you?
- Customer Service Assistant role reviews
What's it like to be
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Latest Customer Service Assistant reviews
Jan 2025
Overall, working as a customer service assistant can be a highly rewarding and dynamic experience
Reviewer's QualificationCertificate in Information Technology
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsThe customer service role in IT is an essential part of ensuring smooth communication between technical teams and end-users. What I particularly like about this role is its blend of technical problem-...
The challengesThe challenge is its requires both understanding complex technology and translating that knowledge into simple, understandable solutions for users. Helping people resolve their issues provides a sense...
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Oct 2023
Collecting customer feedback and implementing process modifications to surpass customer satisfaction targets. Responded to customer inquiries regarding product availability and shipping times. Developed solid relationships with customers and coworkers through friendly and personable service.
Reviewer's QualificationCertificate I in Customer Service
Experience1 – 4 years
Organisation sizeMedium (20-199 employees)
SpecialisationManufacturing, Transport & Logistics
The good thingsGiving information and helping to solve customer problems. Selling products and taking orders. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing comp...
The challengesSome customers are impatient and its hard for them to let them understand the company status.
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