Customer Service Representative resume templates
Download a free resume template you can use when applying for Customer Service Representative jobs.
Resume support
Preparing for a Customer Service Representative job application? Boost your confidence by using our tools and resources. You can:- Download a resume template
- Read an example resume
- Get tips on what to include in your resume
Download a resume template
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Example resume
Want to know what an effective resume for Customer Service Representative jobs looks like? We’ve blended anonymised information from shortlisted resumes to create this example resume.You can use it as inspiration when writing your own.
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Writing a resume for Customer Service Representative roles
The following information is a guide to the skills, experience and professional details you could include in your resume. Remember to always tailor your resume to your specific strengths and the requirements of the job you’re applying for.Technical skills to consider
Communication tools
- Proficient in using communication tools such as Zendesk, Freshdesk, or Intercom to manage customer inquiries and support tickets.
Customer relationship management (CRM)
- Experience with CRM software like Salesforce or HubSpot to maintain and update customer records.
Product knowledge
- In-depth knowledge of the products or services offered by the company to provide accurate information to customers.
Problem resolution
- Proven track record in effectively resolving customer issues and complaints to ensure customer satisfaction.
Technical troubleshooting
- Basic technical troubleshooting skills to assist customers with common issues related to products or services.
Soft skills to consider
Customer focus
- A strong commitment to understanding and meeting customer needs with a customer-centric approach.
Empathy
- Ability to empathise with customers, showing understanding and patience in resolving their concerns.
Communication
- Excellent verbal and written communication skills to convey information clearly and professionally.
Adaptability
- Flexibility to adapt to different customer personalities and handle diverse situations effectively.
Problem solving
- Quick and effective problem-solving skills to address customer issues independently.
Keywords to consider
Customer relationship management (CRM)
- Mention your proficiency in using CRM systems to manage and track customer interactions.
Communication skills
- Highlight your strong communication skills, including verbal and written communication, to convey information clearly and professionally.
Problem resolution
- Showcase your ability to identify and resolve customer issues efficiently, ensuring customer satisfaction.
Multitasking
- Communicate your capability to handle multiple customer inquiries simultaneously, demonstrating effective time management.
Product knowledge
- Mention your in-depth knowledge of the products or services offered by the company, indicating your ability to provide accurate information to customers.
Technical troubleshooting
- Specify any technical troubleshooting skills you possess to assist customers with common issues related to products or services.
Empathy
- Highlight your empathetic approach in dealing with customers, showing understanding and patience in resolving their concerns.
Team collaboration
- Showcase your experience in collaborating with internal teams, such as sales or technical support, to ensure a seamless customer experience.
Here's an example of what you could include in a personal summary for Customer Service Representative jobs.
Adaptable Customer Service Representative with [X years] of experience providing excellent support. Proficient in CRM systems and a confident communicator. Skilled in technical troubleshooting and committed to ensuring customer satisfaction. Ready to contribute my customer-centric approach and problem-solving skills to [mention company name].
Here are some tips that can help you to write about your experience for a Customer Service Representative job.
Tailor your experience to the job
- Customise with keywords: Incorporate keywords from the Customer Service Representative job description to demonstrate a match between your skills and the employer's requirements.
- Align with specific requirements: Highlight achievements that align with the specific demands of the Customer Service Representative role, showcasing your ability to meet the employer's needs.
Highlight achievements
- Focus on results: Emphasise data-driven results that quantify your impact. Whether it's improving customer satisfaction rates or resolving issues efficiently, showcase tangible achievements.
- Demonstrate impact: Illustrate instances where your customer service skills made a positive impact, emphasising your ability to contribute to the overall success of the team.
Use action verbs
- Convey proactive involvement: Start each bullet point with strong action verbs such as resolved, assisted and facilitated. This not only adds dynamism to your resume but also conveys a sense of proactive involvement in your previous roles.
- Highlight skills: Utilise verbs that emphasise your customer service skills, showcasing your ability to handle challenging situations, communicate effectively and provide exceptional service.
Prioritise relevant experience
- Place key experience first: Arrange your customer service experience with the most relevant roles at the top. This ensures that the hiring manager immediately sees your relevant experience.
- Highlight relevant tasks: Focus on tasks and responsibilities that directly relate to the requirements of a Customer Service Representative, demonstrating your suitability for the position.
Include industry-specific keywords
- Demonstrate industry knowledge: Use industry-specific keywords to showcase your understanding of customer service. This not only signals your familiarity with the field but also improves the visibility of your resume to applicant tracking systems.
- Incorporate relevant terms: Integrate terms specific to customer service, such as problem resolution, customer satisfaction and communication skills, to resonate with employers in the industry.
Keep it concise
- Showcase key competencies: Aim for concise statements that directly highlight your customer service competencies. Avoid unnecessary details and focus on presenting a clear, impactful narrative of your experience.
When hiring new employees, some companies use an Applicant Tracking System (ATS) to filter applicants. An ATS helps by collecting and organising job applications and reading through resumes to find the best matches.Creating a resume that’s easily readable by ATS involves adopting a simple and clear format to ensure compatibility with automated systems. Here are some practical tips you can apply to your resume:
- Use standard fonts and headings and avoid complex designs, graphics or tables that may confuse the ATS.
- Include relevant keywords from the job description throughout your resume, particularly in a dedicated skills section.
- Save your resume in a basic file format such as a PDF.
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More tips to improve your resume and help you stand out
Once you’ve got your resume together, these articles have tips to help you refine it:
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Service Representative employers on SEEK are looking for job seekers with expertise in the following areas. Customer Service
Business Process Outsourcing
Contact Centre Services
Customer Interaction
Phone Etiquette
Computer Literacy
Stock Management
Data Entry
First Point of Contact
Multitasking
Source: SEEK job ads and SEEK Profile data
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Latest Customer Service Representative jobs on SEEK
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