Mystery Shopper
Check the quality of customer service and products by anonymously shopping at stores.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Mystery Shopper?
- Top skills and experience for Mystery Shoppers
- Mystery Shopper role reviews
What's it like to be a Mystery Shopper?
Mystery Shoppers evaluate customer service, product quality and store environments by acting as regular customers. They may visit retail stores, restaurants or service providers, making purchases and interacting with staff to assess the overall customer experience. After their visit, Mystery Shoppers typically complete reports based on their observations, highlighting both strengths and areas for improvement. This role can involve travelling to different locations and working across diverse industries such as retail, hospitality and finance.Tasks and duties
- Visiting assigned stores, restaurants or service providers to evaluate the customer experience.
- Making purchases or enquiries to assess product quality and customer service.
- Interacting with staff to observe their professionalism and helpfulness.
- Completing reports to document observations and experiences.
- Providing feedback on strengths and areas for improvement.
Latest Mystery Shopper jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Mystery Shopper jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Mystery Shopper employers on SEEK are looking for job seekers with expertise in the following areas. Customer Service Performance
Spelling
Grammar
Memorization
Mystery Shopping
Customer Resolution
Merchandising
Customer Engagement
Auditing
Neat Personal Presentation
Source: SEEK job ads and SEEK Profile data
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Latest Mystery Shopper reviews
May 2024
Paid to shop!
Reviewer's QualificationCertificate in Business
ExperienceLess than a year
Organisation sizeSmall (1-19 employees)
SpecialisationScience & Technology
The good thingsIf you like getting paid for sampling products at your own convenience then this job is for you. And your honest evaluation of your experience is required and respected.
The challengesThe pay rate can be low and the tasks intermittent. You need to ensure the shopping task is nearby and easily accessible.
Read more
Jan 2025
Intriguing and challenging
ExperienceLess than a year
Organisation sizeSmall (1-19 employees)
SpecialisationManufacturing, Transport & Logistics
The good thingsVery interesting to see how each situation is completely different, and the vastly different ways and how you are treated by the retail staff, even between the same brands/stores etc
The challengesinteresting, meeting new people and how different each shop is
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
