Picker and Packer interview questions and answers
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Example questions and answers
Read through the example answers for inspiration, then practise your own responses.You might like to follow the STAR approach used in the examples to highlight the impact of your achievements.What is the STAR approach?
- Situation/Task – tell the interviewers about a real situation or task you faced. With situational questions you may need to substitute ‘task’ with ‘problem’.
- Action – detail the action you took or would take.
- Result – share the result that occurred or what you anticipate would happen.
- Situation – At my previous job at a large distribution centre, ensuring accuracy was crucial due to the high volume of orders we processed daily.
- Task – My responsibility was to pick items accurately to avoid incorrect shipments and returns, which could potentially lead to increased costs and customer dissatisfaction.
- Action – I developed a routine where I double-checked each item against the electronic order list on my handheld device as I picked them. Additionally, I would place items in a specific arrangement in the cart, grouped by order, which minimised the risk of mixing up items.
- Result – This method proved to be very effective, reducing my error rate over time.
- Situation – In my previous role, we frequently shipped glassware and other fragile items, which required special handling to prevent damage during transit.
- Task – Part of my job was to ensure these items arrived at their destination intact.
- Action – I utilised bubble wrap for each individual item and secured the voids in the box with packing peanuts. For extremely fragile items, I would use double boxing techniques where the item is placed in a smaller box and then put into a larger box padded with additional material.
- Result – This approach helped to reduce breakages. We also had feedback from the shipping department that indicated incidents of damaged goods had dropped.
- Situation – At my previous warehouse position, checking items against the packing list was part of our standard procedure to ensure order accuracy.
- Task – It was important to verify each item before sealing and shipping the box.
- Action – I would compare each picked item with the digital packing list on my scanner. I made it a habit to mark each verified item in the system and physically organise the checked items to one side of the packing station to avoid any confusion.
- Result – This meticulous approach helped maintain accuracy in order fulfillment, which contributed to a decrease in customer complaints about incorrect orders.
- Situation – During peak season, our warehouse would receive hundreds of orders that needed to be processed quickly.
- Task – My task was to efficiently manage my workload to meet the end-of-day shipping deadlines.
- Action – I prioritised orders based on their urgency and shipping times. I used colour-coded bins to organise orders by their due times and systematically worked through them starting with the most urgent. I also communicated regularly with my supervisor to adjust priorities as needed throughout the day.
- Result – This strategy helped improve my productivity and allowed our team to meet the majority of our shipping deadlines, which was crucial during the busy holiday season.
- Situation – At a previous job, I was often tasked with packing products that included several components, such as electronics with accessories.
- Task – It was crucial that all parts reached the customer in good condition and ready for immediate use.
- Action – I wrapped each part separately in bubble wrap and snugly arranged them in the box with foam inserts between larger components. I clearly labelled each part and included an assembly guide on top of the packaging to aid the customer upon unboxing.
- Result – This careful approach helped to reduce the number of returns due to missing or damaged parts.
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Practice Interview Builder
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Wondering what you should wear to your interview? Not quite sure what to say when an employer asks for your salary expectations? Finding it tricky to talk about your strengths and weaknesses?Find answers to these questions and more by exploring our job interview articles.Latest Picker and Packer jobs on SEEK
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