Support Analyst
Use IT skills to provide technical support and troubleshooting.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Support Analyst?
- How to become a Support Analyst
- Latest Support Analyst jobs
- Top skills and experience for Support Analysts
- Support Analyst role reviews
What's it like to be a Support Analyst?
Support Analysts provide a variety of support to users of computers and other IT systems. These users may be customers or staff within a business. They oversee an organisation’s customer support software and workflows to ensure high levels of customer satisfaction.
Tasks and duties
- Delivering IT support to end users in a remote or in-person capacity.
- Ensuring support systems run correctly and tickets are processed in a timely manner.
- Setting up new user accounts on IT systems and websites.
- Assisting with installing and maintaining networks.
- Accessing databases and analysing information.
- Instructing others on the proper use of computer hardware and software.
- Monitoring incoming support requests and analysing the overall quality of support provided.
How to become a Support Analyst
You may be able to work as a Support Analyst without any formal qualifications if you can demonstrate equivalent experience and capabilities. However, a Vocational Education and Training (VET) or university qualification in IT or a related field may give you an advantage.
- Complete a tertiary qualification in IT. This could be a Certificate IV in Information Technology (ICT40120) or a Diploma of Information Technology (ICT50220), which usually take one year. Alternatively, complete a bachelor degree in IT or a related field. This usually takes three years.
- Build experience in an entry level IT support role.
- Develop skills and experience using support software such as Zoho or Zendesk.
- Consider learning about Structured Query Language (SQL) or another coding language to improve your career options.
- Consider joining a professional society such as the Information Technology Professionals Association (ITPA) to expand your professional network and opportunities.
Compare your salary
Find out how your salary compares with the average salary for Support Analysts.Latest Support Analyst jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Support Analyst jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Support Analyst employers on SEEK are looking for job seekers with expertise in the following areas. Troubleshooting
IT Technical Support
Microsoft Windows
Hardware
ITIL Framework
Software as A Service
Service Desk
SQL Query Language
Applications Support
Microsoft Office 365
Source: SEEK job ads and SEEK Profile data
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Latest Support Analyst reviews
Oct 2023
Good
Reviewer's QualificationMaster of Information Technology
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationInformation & Communication Technology
The good thingsIt is okay. It’s just help people who are not good with technology.
The challengesLess pay. Not many opportunities to grow to bigger positions
Read more
Aug 2023
Was good
Reviewer's QualificationDiploma of Data Analytics
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationAdministration & Office Support
The good thingsWas easy and simple job for me
The challengesSometimes I had to solve issues but I can't solve it with the best way to do it
Read more
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
