I've worked in a few call centres and in different industry's - some days a full on taking calls and kpi's are reached without too much trouble - particularily in terms sales enquiry's coming to you -...

The challenges

Multitasking and keeping up with policy/procedure changes and changes to the job as well as doing the job on a daily basis.

May 2021

Although the negatives, I have developed so many new skills that I will take with me everywhere

Reviewer's Qualification

Completed High School (Year 12)

Experience

1 – 4 years

Organisation size

Small (1-19 employees)

Specialisation

Afterhours and emergency

The good things

It a great change from working face to face to over the phone. I love the fact that if I am being abused I can hang up

The challenges

Abusive customers, communication, network connection just to name a few

Source: SEEK role reviews

SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through seek.com.au

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Call centre Operator is a tough job with competing priorities but I wouldn't do anything else.

Although the negatives, I have developed so many new skills that I will take with me everywhere

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