Intake Worker

Tasks and duties

• Interviewing clients to establish what services may assist them.
• Assessing clients and recommending appropriate treatment or services.
• Connecting patients with various support services.
• Filling out client paperwork and documenting the results of assessments and screening.
• Conducting risk assessments including suicide and violence risk assessments, and developing action plans to mitigate these risks.
• Briefing internal services and outside agencies about client needs and requirements.
• Providing clients with follow up support.
• Answering phone calls and enquiries.
• Maintaining up-to-date client records.