Contact Centre Team Leader
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- Latest Contact Centre Team Leader jobs
- Top skills and experience for Contact Centre Team Leaders
- Contact Centre Team Leader role reviews
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Find out how your salary compares with the average salary for Contact Centre Team Leaders.Latest Contact Centre Team Leader jobs on SEEK
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Contact Centre Team Leader employers on SEEK are looking for job seekers with expertise in the following areas. Contact Centre Services
Team Leadership
Customer Service
Preparing Rosters
Leadership
Motivating Others
Call Centre Operations
Staff Development
Performance Management
Performance Reviews
Source: SEEK job ads and SEEK Profile data
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Latest Contact Centre Team Leader reviews
Feb 2024
Educational experience you need to do the role to improve yourself and progress
Reviewer's QualificationCertificate IV in Frontline Management
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationInsurance & Superannuation
The good thingsI liked the people I worked with very good team made it fun, I also enjoyed helping the customers during difficult times
The challengesMicromanaging from above, long days, no recognition
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Aug 2024
Bringing out the best in people
Reviewer's QualificationCertificate IV in Telecommunications
ExperienceLess than a year
Organisation sizeMedium (20-199 employees)
SpecialisationCall Centre & Customer Service
The good thingsKeeping team members engaged and motivated can be challenging at the best of times. Working through downsizing, return to work from office and multiple changes to work types makes it even more difficu...
The challengesI don’t always agree with business decisions on a personal level but I still have to deliver on these and help my team understand these directions.
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