Service Desk Officer
Provide a range of troubleshooting assistance to computer users.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Service Desk Officer?
- How to become a Service Desk Officer
- Latest Service Desk Officer jobs
- Top skills and experience for Service Desk Officers
- Service Desk Officer role reviews
What's it like to be a Service Desk Officer?
Service Desk Officers provide IT support to computer users either in person or remotely. They assist people in the proper use of computers and work to solve problems for users as they arise. Service Desk Officers need good communication skills in addition to technical knowledge of modern computer systems. They work in the IT customer support departments of organisations in many industries. Some roles may require working in a call centre.
Tasks and duties
- Responding to IT service requests to resolve technical issues.
- Providing remote and in-person IT support to users.
- Adapting a client’s software and hardware setup to their requirements.
- Downloading, installing and updating software.
- Staying updated with changes to popular content management systems (CMS) such as WordPress and Joomla.
- Working rostered shifts in a call centre environment.
- Assisting others in the proper and efficient use of computers and software.
- Determining hardware and software requirements and implementing computer networks.
How to become a Service Desk Officer
You can work as a Service Desk Officer without a tertiary qualification provided you can demonstrate the necessary experience and capabilities. A vocational education and training (VET) or university qualification in IT may be preferred by some employers.
- Complete a qualification in IT. This could be a Certificate IV in Information Technology (ICT40120), which usually takes one year. Alternatively, complete a degree in information technology, computer science or a related field, which usually takes three years and may provide broader career options.
- Gain experience in an entry-level IT support role.
- Consider completing further studies to progress your career, such as a Master of Information Technology. This usually takes one to two years.
Compare your salary
Find out how your salary compares with the average salary for Service Desk Officers.Latest Service Desk Officer jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Service Desk Officer jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Service Desk Officer employers on SEEK are looking for job seekers with expertise in the following areas. Service Desk
IT Technical Support
Hardware
First Point of Contact
Microsoft Office 365
Microsoft Active Directory
Microsoft Windows
ITIL Framework
Customer Service
Information Technology
Source: SEEK job ads and SEEK Profile data
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Latest Service Desk Officer reviews
Apr 2024
Good pay, easy work, good opportunities
Reviewer's QualificationCertificate IV in Information Technology
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationEducation & Training
The good thingsGreat work life balance. Flexible working, mulitpy locations to chosen from all over NSW. Good experience in a large organisation.
The challengesWork can get repeative as time. Customer facing role can be challenging at times.
Read more
May 2021
Service Desk a good job.
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationInformation & Communication Technology
The good thingsThe worst part about the role is having a large part of the organisation not having any IT skills.
The challengesMost days are the same, same people and issues but just know that you are still helping them and they are unable to do there job without you.
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
