Join an award winning team and an award winning culture.
Join an award winning team and an award winning culture.
1d ago
1d ago
Australian Financial Complaints Authority
(36 reviews)
Company Profile
Company overview
Industry
Financial Investment Services
Specialities
Financial Services, Dispute Resolution, Not-for-profit, Consumer Advocacy, Compliance and Regulation, Education and Outreach, Corporate Governance
Company size
1,001-5,000
Primary location
Melbourne, VIC
At AFCA, fairness feels good. Established in 2018, we are Australia’s independent ombudsman service for the financial services sector. With a team of over 1,200 passionate professionals, we help consumers and small businesses resolve disputes with banks, insurers, super funds, and financial firms—quickly, fairly, and for free.Working with industry, regulators, and government, we raise standards and reduce disputes through innovation, education, and collaboration. Fair, accessible, and impartial—because fairness feels good.
Jobs at Australian Financial Complaints Authority
Based on your search activityJoin an award-winning P&C team and award-winning culture!
Join an award-winning P&C team and award-winning culture!
1d ago
1d ago
Our mission statement
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians.As a not-for-profit and progressive financial ombudsman, we’re championing positive change.Achieving our purpose takes progressive thinking, accountability and resilience.At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise.Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Featured
Fairness Feels Good
Recognised as a BOSS Best Place to Work 2024, AFCA champions diversity, inclusion, and innovation while empowering 1,200+ employees to thrive. With flexible working, state-of-the-art offices, and meaningful career growth, join a team where fairness drives every decision and your impact matters.
Awards and accreditations
Circle Back Initiative 2025
Skilled Mental Health First Aid Workplace Recognition 2024
AFR BOSS Best Places to Work - Government, Education, NFP and Utilities sector 2024
Most Inclusive Workplace 2024
HR Team of the Year 2024
Employer of Choice (Public Sector & NFP) 2024
CEO of the Year - Australian LGBTQI+ Inclusion Awards 2024
Family Friendly Workplace 2024
Employer of Choice, Public Sector and NFP 2023
Bronze Employer in the Australian Workplace Equality Index (AWEI) 2023
CEO Diversity, Equity & Inclusion Champion – AHRI Awards 2023
Gallery photos
Reviews overview
4.336 ratings in total
5
29
4
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3
0
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6
95%
83%
What’s it like working at Australian Financial Complaints Authority?
AI summary of recent reviews
AFCA stands out for its exceptional culture that emphasises support, authenticity, and fairness throughout the organisation. Employees consistently praise the excellent work-life balance, including flexible arrangements and Wednesday half-days, along with the inclusive environment that welcomes diversity. The organisation offers strong career development opportunities and operates with a clear purpose-driven mission that employees find fulfilling.
While the organisation has many strengths, there are some areas for consideration. Systems and processes are still being refined, and there can be periods of high workload during peak complaint cycles. Additionally, as a not-for-profit organisation, remuneration may be lower compared to industry standards, though this is often balanced by the positive culture and flexibility offered.
Is this AI summary useful?
Recent reviews
5.0
Careers Consultant
Nov 2025Melbourne VIC 3000Less than 1 year in the role, current employee
Purpose fueled worked in a fantastic environment and a great culture.
The good thingsThe culture is outstanding. Extremely supportive environment. The purpose of fairness feels good really shines through with every person who works there and creates a great unity.
The challengesSystems are still being integrated but are progressing well
5.0
Dispute Resolution Specialist
Oct 2025Sydney NSW 20001 to 2 years in the role, current employee
It’s not written on the walls - it’s lived in the halls
The good thingsThe culture really has to be seen to be believed.
It's real. It's contagious. It's felt.
The culture flows from the top down, and it’s evident in every interaction, decision, and initiative. At AFCA, leadership doesn’t just talk about values - they embody them. This creates an environment where integrity, collaboration, and purpose are not just aspirational - they’re operational.
From the moment you engage with the organisation, there’s a palpable sense of alignment and authenticity. Teams are empowered, voices are heard, and innovation is encouraged. The commitment to fairness and transparency isn’t just part of the mission - it’s woven into the daily rhythm of the workplace.
AFCA’s culture is a strategic asset. It attracts talent, fosters trust, and drives impact. It’s the kind of culture that doesn’t need posters on the wall - it lives in the people, the processes, and the outcomes.
For anyone seeking a workplace where values meet action, AFCA stands out as a benchmark.
The challengesOne con (if you can call it that) is that the culture sets the bar so high, it spoils you for anywhere else.
Once you've experienced the level of authenticity, collaboration, and purpose at AFCA, it becomes the benchmark.
It’s not just a workplace - it’s a standard. The challenge? You’ll find yourself comparing every future environment to this one.
5.0
Dispute Resolution Manager
Oct 2025Melbourne VIC 30002 to 3 years in the role, current employee
Work with really smart humans doing really meaningful work in serving the Australian community.
The good thingsThe helpful culture is second to none - people's willingness to help each other is always inspiring here. AFCA also truly allows me to bring my whole self to work, and I've been incredibly fortunate to hold a number of roles and progress my career here.
The challengesAFCA can be a very challenging place to work sometimes - it's by definition of handling complaints that include human beings. But the great thing is the meaning behind that work and how fulfilling it can be if you do it well!
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