Company Profile

Employees consistently highlight that colleagues and front-line staff are supportive, collaborative and genuinely nice to work with, which is often cited as the best aspect of working at Auto & General. The office facilities are modern and clean, with free staff parking and a central location. Some employees appreciated the training and internal corporate courses, and pay is reported to be at or above market value with opportunities for paid overtime.

However, there are some potential challenges. Many employees indicate that management style can be inconsistent, with experiences ranging from micromanagement to feeling unsupported, and a perception that favouritism exists. There is a high staff turnover rate, with many new starters leaving within months. Workload can be demanding in the call centre environment, with high call volumes and pressure to meet KPIs. Some employees mention that work/life balance can be challenging due to limited leave availability, difficult rosters and no work-from-home options. Additionally, communication from upper management could be improved, with employees noting a lack of transparency and departmental coordination.