1d ago
1d ago
MercyCare
(56 reviews)
Company Profile
Company overview
Website
Industry
Social & Welfare Services
Specialities
Health Care, Community and Family Services, Early Learning Services, Place Based Accommodation, Homelessness and Accommodation Support, Disability Support Services, Youth Programs
Company size
1,001-5,000
Primary location
38 Ord St, West Perth WA 6005
MercyCare is here to support people throughout life’s journey as a leading Western Australian not-for-profit provider of aged care, early learning, disability services and family and community services.We do it because of the strong values inherited from our founders. We do it because we want to create positive change. We are privileged to see the positive impact our organisation has upon communities and will continue working towards ensuring our services are of outstanding quality and accessible to a wider society.The Western Australian community is our community. It is at the heart of everything we do.
Jobs at MercyCare
Based on your search activity1d ago
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Our mission statement
To bring compassion and justice to life so that people and communities can thrive.Our focus is on the important issues in our community that we believe shape and influence our work to achieve our mission, no matter what part of the organisation we work within.
Featured
Our People 
MercyCare is only made possible our employees and volunteers who are here for the Western Australians we serve, creating meaningful connections and walking alongside them to create a future they want.When you join MercyCare you are an integral part of making a difference at the heart of the Western Australian community.
Gallery photos
Reviews overview
3.556 ratings in total
5
26
4
6
3
6
2
7
1
11
82%
64%
What’s it like working at MercyCare?
AI summary of recent reviews
Employees appreciate the supportive management at MercyCare, with managers who genuinely care about staff development and provide ongoing guidance. The strong organisational culture and values are embedded throughout the organisation, creating an inclusive and diverse workplace where employees feel valued. Staff benefit from professional development opportunities, a comprehensive benefits package including salary sacrificing and wellbeing programmes, and excellent work/life balance with flexibility. Many employees find the work meaningful and rewarding, particularly in making a genuine difference to the lives of clients, residents, and children.
However, there are some potential challenges, such as communication between management and staff that could be improved, particularly around decision-making processes. Some employees have experienced inconsistent team dynamics, with support varying between different teams. Occasionally, senior management decisions are made without consultation with frontline workers. Staffing shortages across various departments can impact workload, and some systems may be outdated, affecting efficiency. A small number of employees have noted that pay rates may not be as competitive as other organisations in the sector.
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Recent reviews
1.0
Office Staff
Apr 2026West Perth WA 60051 to 2 years in the role, former employee
Would Not Recommend Working Here at All
The good thingsVery flexible work environment and plenty of cafes nearby. Well-presented public image, but very poor management internally.
The challengesLimited accountability from management, often framed as a need for “initiative and proactiveness” alongside disorganised onboarding with minimal guidance. Direction was frequently inconsistent or unclear, with responsibilities often deflected rather than owned, resulting in a lack of clarity and confidence across the team. While there was an emphasis on support and team culture, this was not consistently reflected in practice across all departments. High staff turnover was also persistent and seemed to be intentionally swept under the rug. Overall, stronger leadership accountability, clearer expectations, and more structured support would significantly improve the experience
1.0
Aged Care Support Worker
Mar 2026Rockingham WA 61681 to 2 years in the role, former employee
Scheduling systems need significant improvement
The good thingsI appreciated having employment and the ability to earn money to provide food on the table
The challengesScheduling was extremely disorganized, with irregular and unpredictable shifts. There seemed to be an oversupply of workers, yet not enough available clients. I also felt that support workers were not treated with sufficient respect, and communication with clients and management could be improved.
1.0
Family Support Caseworker
Mar 2026Mirrabooka WA 6061Less than 1 year in the role, former employee
Toxic and unsupportive team culture avoid at all costs
The good thingsReception and other teams were welcoming and warm to new starters
The challengesThe team culture was extremely poor, with little guidance or support from leadership. I often felt excluded and left to manage complex work without direction. Lack of timely communication and support made the role unsustainable. Would not recommend!
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