Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Specialities

    Accommodation, Food & Beverage, Restaurants, Hospitality, Tourism, Meeting & Events, Conferencing

    Company size

    1,001-5,000

    Primary location

    Victoria & New South Wales
    PARKROYAL Hotels and Resorts, part of Pan Pacific Hotels Group, operates over 50 hotels and service suites worldwide. We are known for our vibrant culture where associates and guests are embraced for who they are. Our locations offer unique architecture, attractions, and cuisine, but it’s our people and culture that truly set us apart. We believe in doing what is morally right, building meaningful relationships, and engaging with the environment and communities we serve. Respect and integrity are at the core of everything we do.

    Jobs at PARKROYAL Hotels & Resorts

    Based on your search activity

    at PARKROYAL Melbourne Airport
    Melbourne Airport, Melbourne VIC
    PARKROYAL Melbourne Airport are looking to appoint a Front Desk Team Leader to inspire and guide our front office crew!
    PARKROYAL Melbourne Airport are looking to appoint a Front Desk Team Leader to inspire and guide our front office crew!
    classification: Hospitality & TourismHospitality & Tourism
    2d ago
    2d ago

    at PARKROYAL PARRAMATTA
    Parramatta, Sydney NSW
    PARKROYAL Parramatta is seeking an enthusiastic Night Audit to join our Front Office team.
    PARKROYAL Parramatta is seeking an enthusiastic Night Audit to join our Front Office team.
    classification: Hospitality & TourismHospitality & Tourism
    15h ago
    15h ago

    Our mission statement

    We are the Trusted Global Hospitality Group and we are committed to excellence driven by our Vision Blueprint. Our focus is on investing in Our People and Our Culture, building and nurturing a team of engaged, motivated associates who are passionate about delivering unforgettable experiences for our guests, associates, and the communities we serve. We believe that when our people thrive, so does our business.Our processes are designed to be simple, effective, and innovative, driving us towards achieving sustainable business goals while maintaining strong profitability. We take great pride in our commitment to sustainability, ensuring that we consistently honour our promises.

    Featured

    We Care About Our Local Communtity
    Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
    Featured banner image

    Awards and accreditations

    Australia’s Leading Business Hotel at the World Travel Awards 2024/ 2025
    Australia’s Leading Business Hotel at the World Travel Awards 2024/ 2025
    AA Awards 2025 | Best Casual Dining Experience – ABODE Bistro. Bar 2025
    AA Awards 2025 | Best Casual Dining Experience – ABODE Bistro. Bar 2025
    Accommodation Australia Awards 2025 | Mid-Range Hotel of the Year 2025
    Accommodation Australia Awards 2025 | Mid-Range Hotel of the Year 2025
    Western Sydney Tourism Awards | Best Campaign – Hotels & Tourism Business 2025
    Western Sydney Tourism Awards | Best Campaign – Hotels & Tourism Business 2025
    AA Awards 2025 | Best Environmental/Sustainability Practices Award 2025
    AA Awards 2025 | Best Environmental/Sustainability Practices Award 2025
    HM Awards 2025 | Environmental Program Award 2025
    HM Awards 2025 | Environmental Program Award 2025
    Chef of the Year Award, AHA National Awards for Excellence 2024
    Chef of the Year Award, AHA National Awards for Excellence 2024
    Oceania’s Leading Airport Hotel | World Travel Awards | 5th Consecutive Year 2017
    Oceania’s Leading Airport Hotel | World Travel Awards | 5th Consecutive Year 2017

    Gallery photos

    Reviews overview

    3.735 ratings in total
    5
    16
    4
    7
    3
    3
    2
    4
    1
    5
    71%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends

    What’s it like working at PARKROYAL Hotels & Resorts?

    AI summary of recent reviews

    PARKROYAL Hotels & Resorts is characterised by its supportive and friendly workplace culture, where colleagues actively help one another and contribute to a positive multicultural environment. The organisation provides valuable training opportunities and demonstrates commitment to employee development through their People & Culture team. Many employees particularly value the supportive management and the emphasis on personal and professional growth.

    Areas for consideration include the nature of hospitality work, which can involve demanding schedules including night shifts and peak periods. Some employees have noted opportunities for improvement in career progression pathways, while practical considerations such as location accessibility and parking facilities can present challenges for some staff members.

    Is this AI summary useful?

    Recent reviews

    5.0
    Guest Services Agent
    Jul 2025
    Clayton VIC 31681 to 2 years in the role, former employee
    A good place to work, love the diversity in the team and there are opportunities for growth if you are looking to grow your career in the hotel industry.
    The good thingsI absolutely loved working in Parkroyal Monash Melbourne. I worked in Front Office Department and I received the support and training I needed from my managers during my first few months. I must say the support and trainings gave me confidence to do my job efficiently. My experience working here has significantly contributed for both my personal and professional development.
    The challengesEvery time I had challenges, I always reach out to the department managers and I never had trouble getting the assistance I needed.
    1.0
    Food and Beverage Supervisor
    Jun 2025
    Clayton VIC 31681 to 2 years in the role, former employee
    Food and beverage supervisorBad experience,don’t apply here, you’ll just be wasting your time. It’s not a fair place to work. They don’t provide proper training,Management only cares about revenue and good feedback, they don’t care about the staff at all.
    4.0
    Sales Coordinator
    Jun 2025
    Melbourne VIC 3000Less than 1 year in the role, current employee
    I have gained valuable experience working in a collaborative environment that has helped me grow both professionally and personally, especially in building my communication and teamwork skills
    The good thingsWhat I appreciate most is the work culture — there's a strong sense of teamwork, a healthy work-life balance, and supportive colleagues who are always willing to help one another.
    The challengesWhat I find challenging is speaking with clients when there are inquiries, as I'm naturally introverted. However, I see it as an opportunity to develop and improve my social skills.
    Ratings for PARKROYAL Hotels & Resorts are shared as-is from employees in line with our community guidelines
    Find out more about working at PARKROYAL Hotels & Resorts. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.