Join a global organisation supporting the Australian Community
Join a global organisation supporting the Australian Community
4d ago
4d ago
Serco
(621 reviews)
Company Profile
Company overview
Website
Industry
Facilities Management & Outsourced Services
Specialities
Defence, Healthcare, Facilities Management, Transport, Justice, Immigration, Citizen Services
Company size
More than 10,000
Primary location
Adelaide, SA
We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world.With a primary focus on serving governments around the world, Serco’s operations in Asia Pacific span defence, maritime, healthcare, justice and immigration, transport and community services. Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering and, asset and facilities management.
Jobs at Serco
Based on your search activityBe part of a global organization delivering services to the State & Australian government with a strong presence in Ballarat.
Be part of a global organization delivering services to the State & Australian government with a strong presence in Ballarat.
17h ago
17h ago
Featured
Serco is committed to reconciliation with the third release of Reconciliation Action Plan 
We are committed to being a meaningful partner in reconciliation by instilling a shared pride in First Nations’ cultures, providing culturally safe and sustainable employment and education opportunities, making workplaces inclusive through language, representation and policy, and fostering an environment of belonging.
Awards and accreditations
Prime Minister's National Veteran's Employment Award 2024
Veteran Employer of Choice 2024
Gallery photos
Reviews overview
2.8621 ratings in total
5
146
4
96
3
68
2
92
1
219
70%
44%
What’s it like working at Serco?
AI summary of recent reviews
Employees value the fully remote work arrangement at Serco, which offers flexibility and work-from-home benefits. Colleagues are frequently praised as supportive, professional, and kind, creating positive team dynamics. The training provided is generally comprehensive and paid, with ongoing coaching during consolidation periods. Some employees also appreciate the variety of work available across different contracts and industries, finding the work itself fulfilling.
However, there are some potential challenges to consider. Management approaches can vary, with some employees experiencing micromanagement and noting opportunities for improved support and communication. Pay rates are reported as below industry standards in some roles, which may be influenced by contract restrictions. Workload expectations and KPI pressures can be demanding, particularly in call centre positions with back-to-back calls and emotionally challenging situations. Some employees have noted that opportunities for career progression may be limited, and communication between management levels could be more consistent to provide clearer expectations.
Is this AI summary useful?
Recent reviews
1.0
Telehealth Nurse
Apr 2026All Melbourne VICLess than 1 year in the role, former employee
TOXIC!! horrible horrible! I'm still reeling from that experience!
The good thingsWorking from home, that's it.
The challengesWorst experience ever. The toxicity was palpable. You get treated so poorly it will shake your confidence to the core. Worst nursing g job I have ever had. The training is hurried, intense, you are expected to function at 100% .They have no regard for you. zero. The managers are overbearing and condescending. I could rate them lower if I could really...
5.0
Domestic Cleaner
Mar 2026Morwell VIC 38401 to 2 years in the role, former employee
i had received employee of the month award with serco management
The good thingskeeping Operating theaters spotless knowing i have done my job to high standard
The challengesnothing has i had recived imployee of bthe month award with serco management
1.0
Customer Service Role
Mar 2026All Melbourne VICLess than 1 year in the role, former employee
Don't do it unless you're desperate.
The good thingsWorking from home. Nothing else.
The challengesEverything. Training was abysmal.
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