Support Technician
Resolve technical problems to ensure an organisation can operate effectively.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
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5-year projectionJob satisfaction
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On this page
- What's it like to be a Support Technician?
- How to become a Support Technician
- Latest Support Technician jobs
- Top skills and experience for Support Technicians
- Support Technician role reviews
What's it like to be a Support Technician?
Support Technicians are individuals who predominantly work within IT settings to ensure an organisation’s technology, services, network and security are working effectively. Support Technicians are individuals who understand technical problems or requests and can resolve these issues by providing advice or solutions.
Tasks and duties
- Supporting technology and IT services by detecting and resolving any technical issues for end users by installing, removing or updating hardware and software in a timely manner.
- Recommending and implementing preventative measures, products or equipment to improve company productivity.
- Using remote support and remote devices to assist individuals who require support but are not physically present.
How to become a Support Technician
Formal qualifications aren’t mandatory in order to become a Support Technician in Australia, however, employers may prefer Support Technicians to have formal qualifications or extensive experience in the area.
- Undertake formal qualifications in information technology. This may be through a VET (Vocational Education and Training) course such as a Diploma of Information Technology (ICT50118) or a university degree such as the Bachelor of Information Technology.
- Gain experience in the field.
- Pathways for Support Technicians who wish to further or diversify their career include becoming a Software Support Technician, a Network Support Technician or a Network Administrator.
Compare your salary
Find out how your salary compares with the average salary for Support Technicians.Latest Support Technician jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Support Technician jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Support Technician employers on SEEK are looking for job seekers with expertise in the following areas. Technical Support
Hardware
Troubleshooting
Microsoft Office 365
Microsoft Active Directory
Installation
Service Desk
Ticketing
End User Support
Microsoft Windows
Source: SEEK job ads and SEEK Profile data
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Latest Support Technician reviews
Feb 2025
Good fun and very interesting
ExperienceLess than a year
Organisation sizeLarge (200+ employees)
SpecialisationHospitality & Tourism
The good thingsIf you enjoy hands on work where you are constantly problem solving then you would love a role like this. It can be tiring work however is usually very rewarding and more often than not it is very fun...
The challengesGenerally it is an issue where you are fighting over budgets and trying to make everything work around those.
Read more
Jan 2025
Great opportunities
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationInformation & Communication Technology
The good thingsTroubleshooting new issues as they come up
The challengesThe repetition of issues when an outage or large change happens
Read more
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through www.seek.com.au
